Shipping and Returns

Shipping Costs

I ship using Royal Mail Standard. To ensure the best value for customers, postage rates are calculated based on the overall weight of your parcel.

Patches, Pins, Stickers, Greeting Cards, Washi Tape: UK postage starts at £1.45 (Second Class) or £1.95 (First Class), rising to £2.95 for larger quantities (quantities vary per item).

For orders containing Notepads, Greeting Cards multipacks, or Fabric Pouches, UK postage is a flat rate of £1.95 (Second Class) or £2.95 (First Class).

Spend over £40 for free Second Class UK postage.

Processing Times

I endeavour to send out all orders as quickly as possible, and within three working days. Any short-term changes to this policy will be displayed in my website banner. If you need an order urgently, please email me and I’ll do my best to help.

Returns

I really hope you love your Nurture and Cheer items, however if you do need to return your items for any reason, please see the below guidance.

Non-faulty Items

Please let me know within 14 days of receipt that you wish to return your order. Items must be unused, in the same condition that you received them, and returned with any original packaging. Once the item is received and inspected, I will provide confirmation of your return. Please note, you will need to cover the cost of returning non-faulty items, however I will refund the original postage cost.

Faulty Items

I am proud of the quality of the items I sell and ensure that all products are checked prior to despatch, however should you receive a faulty product please contact me and I can advise on the best way forward.